Terms of Service

1. Introduction & Acceptance of Terms

Welcome to Naadan.food, operated by Easyrun Pty Ltd (ABN 67 644 964 214), trading as Naadan.food ("we," "our," or "the Platform"). These Terms of Service ("Terms") govern your access to and use of our website, mobile application, and related services (collectively, the "Service").

By accessing or using Naadan.food, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any modifications.

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you meet this requirement.

2. Description of Service

Naadan.food is an online marketplace that connects customers with home cooks, restaurants, and food suppliers ("Suppliers") offering authentic Kerala cuisine through a pre-order model. The Service operates primarily in Australia.

We act as an intermediary platform facilitating transactions between Customers and Suppliers. We do not prepare, handle, or deliver food ourselves. All food items are prepared and provided directly by independent Suppliers.

The pre-order model means that orders must be placed in advance, typically 1-2 days before the desired pickup time, allowing Suppliers to prepare fresh food according to demand.

3. User Accounts & Registration

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity.

4. Customer Terms

Ordering: When you place an order through Naadan.food, you are entering into a direct transaction with the Supplier. You agree to pay the listed price plus any applicable fees at the time of order.

Pickup: You are responsible for collecting your order at the designated time and location. Failure to pick up orders may result in forfeiture of payment and potential account restrictions.

Allergies & Dietary Requirements: It is your responsibility to check ingredient information and communicate any allergies or dietary requirements directly with Suppliers before ordering.

Reviews: You may leave reviews for Suppliers. All reviews must be honest, accurate, and comply with our community guidelines. We reserve the right to remove reviews that violate these standards.

5. Supplier Terms

Registration: Suppliers must complete our verification process, including providing proof of compliance with local food safety regulations (e.g., cottage food permits for home cooks, food business licenses for restaurants).

Listing Accuracy: Suppliers are responsible for ensuring all menu items, descriptions, prices, and availability are accurate and up-to-date. Misleading listings may result in account suspension.

Capacity & Stock Buffer: Suppliers should set availability with a reasonable safety buffer (for example, a small portion reserve for fast-moving items) rather than listing exact maximum kitchen capacity when shortages are likely.

Featured Deal Placement: Featured placement is controlled by Naadan.food admins and may be offered under a separate promotional arrangement. Suppliers cannot self-enable or self-remove featured status.

Regular Deal Scope: In the current MVP, regular-order deals can target either all active menu items or one selected menu item. When an admin-featured deal targets all items, featured presentation may use a supplier-level card linking to the supplier page.

Order Fulfillment: Suppliers agree to fulfill all confirmed orders according to the specified pickup time and quality standards. Consistent failure to fulfill orders may result in removal from the platform.

Food Safety: Suppliers are solely responsible for ensuring all food is prepared, stored, and handled in compliance with applicable food safety laws and regulations.

6. Payments & Fees

Customer Payments: Payment options shown at checkout may include pay-at-pickup (cash) and/or online card payment. For pay-at-pickup orders, no card charge is made before pickup. For online card orders, payment is processed securely by our payment processor (currently Stripe) and is charged at checkout unless an order flow is explicitly labelled as authorization-only.

Price Display and Surcharges: Checkout displays the total payable amount before you confirm payment. Listed totals include applicable taxes and mandatory fees. If any card surcharge applies, it is disclosed before payment confirmation.

Service Fees: There is currently no service fee charged to customers. You pay only the listed price for your food items.

Supplier Commission: Suppliers pay a 15% commission on each completed order. Commission is invoiced separately by Naadan.food and is not deducted from customer payments.

Promotional Periods: We may offer commission-free or reduced-commission promotional periods to Suppliers at our discretion. These include but are not limited to: first-month-free promotions for newly approved Suppliers, referral bonuses, and admin-granted promotional periods. Promotional terms, including duration and applicable commission rates, will be communicated to the Supplier in advance. Naadan.food reserves the right to modify or discontinue promotional offers at any time with reasonable notice.

Payment Methods: Checkout may offer pay-at-pickup and/or online payment options (including credit/debit cards and digital wallets), depending on feature availability at the time of order.

7. Cancellations & Refunds

Customer Cancellations: Cancellation windows vary by supplier and are displayed at checkout. If you cancel within the allowed window, the order is cancelled. For cash pickup orders, no charge applies. For online card payments, eligible refunds are issued to the original payment method. Cancellations outside the window are not permitted as suppliers may have begun preparation.

Supplier Cancellations: If a Supplier cannot fulfill an order, they must cancel it as soon as the stock issue is confirmed, include a clear cancel reason in-platform, and notify the Customer and Naadan.food. The order will be cancelled at no cost to the Customer.

Quality Issues: If you receive an order that does not match the listing description or has quality issues, please contact us at support@naadan.food within 24 hours of pickup with photos and details. We will investigate and facilitate resolution on a case-by-case basis.

Nothing in these Terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law, including consumer guarantee rights that cannot be excluded by contract.

8. Food Safety & Liability

Naadan.food is a technology platform that connects Customers with independent Suppliers. We do not prepare, cook, handle, or inspect food. All food safety responsibilities rest with the individual Suppliers.

While we require Suppliers to comply with applicable food safety regulations, we cannot guarantee compliance. Customers acknowledge that ordering food from home cooks carries inherent risks different from commercial establishments.

Customers with food allergies, intolerances, or special dietary needs should communicate directly with Suppliers and exercise appropriate caution. Naadan.food is not liable for allergic reactions or health issues resulting from food consumption.

9. Intellectual Property

All content on Naadan.food, including text, graphics, logos, images, and software, is the property of Naadan.food or its content suppliers and is protected by Australian and international copyright laws.

Suppliers retain ownership of their original content (photos, descriptions, recipes) but grant Naadan.food a non-exclusive license to use this content for marketing and promotional purposes.

You may not reproduce, distribute, modify, or create derivative works of any content on the Platform without explicit written permission.

10. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

11. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Using the Service for any unlawful purpose or in violation of any laws
• Impersonating any person or entity, or falsely stating your affiliation
• Interfering with or disrupting the Service or servers
• Attempting to gain unauthorized access to any accounts or systems
• Posting false, misleading, or defamatory content
• Harassing, threatening, or abusing other users or Suppliers
• Using automated systems to access the Service without permission
• Circumventing any security measures or access controls

12. Group Deals and Collective Ordering

Group Deals allow multiple customers to pre-order items at tiered discounted prices based on total order volume.

12.1 Payment Timing

When you join a Group Deal, your order is reserved on the platform. Group Deal orders are currently Pay at Pickup (cash) only.

• No card charge is taken before pickup

12.2 Price Changes

Your locked price may decrease if the deal reaches a higher tier before your pickup. The lower final price will apply to your order total. Prices will not increase from your locked price.

12.3 Deal Cancellation

If a Group Deal does not meet minimum requirements by its deadline, the deal expires and linked orders are cancelled.

• No payment is collected for cancelled/failed Group Deals

If the deal succeeds and is confirmed, your order proceeds at the final unlocked tier price.

12.4 Order Modifications

Group Deal orders cannot be modified after placement. You may cancel your participation before the deal reaches its minimum order threshold. Once the minimum is reached and the deal locks, cancellation is no longer available as the supplier commits to fulfillment based on confirmed numbers.

12.5 Supplier Obligations

Suppliers participating in Group Deals agree to:

• Fulfill orders at the final tier price
• Maintain quality standards regardless of order volume
• Provide pickup as scheduled

12.6 Platform Role

Naadan.food acts as a facilitator for Group Deals and is not responsible for deal success or item quality. Disputes regarding Group Deals shall be handled through our standard customer service process.

13. Dispute Resolution

Customer-Supplier Disputes: We encourage Customers and Suppliers to resolve disputes directly. If resolution is not possible, contact our support team, and we will facilitate mediation.

Governing Law: These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

Informal Resolution: Before initiating any formal legal proceedings, you agree to first contact us and attempt to resolve the dispute informally for at least 30 days.

14. Limitation of Liability

To the maximum extent permitted by law, Naadan.food and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Our total liability for any claims arising from or related to the Service shall not exceed AUD $100 or the total fees (if any) paid by you to Naadan.food in the 12 months preceding the claim, whichever is greater.

We do not guarantee that the Service will be uninterrupted, secure, or error-free. The Service is provided "as is" without warranties of any kind, either express or implied.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

15. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page and, for significant changes, provide additional notice (such as email notification or in-app announcement).

Your continued use of the Service after any modifications indicates your acceptance of the updated Terms. If you do not agree to the modified Terms, you should discontinue use of the Service.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect.

17. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemic, government actions, power failures, or internet outages.

18. Entire Agreement

These Terms, together with the Privacy Policy and any Supplier Agreement, constitute the entire agreement between you and Naadan.food regarding your use of the Service and supersede all prior agreements and understandings.

19. Contact Information

If you have any questions about these Terms of Service, please contact us: